These Terms of Service ("Terms") govern access to and use of the KareOps.AI website at kareops.ai and, where applicable, our products and related services (collectively, the "Services"). By accessing the site or using the Services, you agree to these Terms.
Enterprise customers may have a signed master agreement, order form, BAA, or DPA. Those documents control over these Terms for paid product use to the extent of conflict.
1. Who may use the Services
The Services are intended for businesses and healthcare organizations and their authorized personnel. You must be able to form a binding contract and must not use the Services if prohibited by law. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.
2. Accounts and access
- You are responsible for safeguarding credentials and for activity under your account.
- Notify us promptly of unauthorized access at support or info@kareops.ai.
- We may suspend access for security, legal, or material breach reasons.
3. Acceptable use
You agree not to:
- Violate laws, including healthcare privacy and consumer protection laws
- Upload malware, scrape the site abusively, or interfere with Service integrity
- Attempt unauthorized access to systems or data
- Use the Services to harass, defraud, or harm patients or individuals
- Misrepresent affiliation with KareOps or use our marks without permission
- Resell or sublicense the Services except as expressly allowed in a written agreement
4. Healthcare responsibilities
KareOps provides AI-assisted communication and workflow tools. Customers remain responsible for clinical judgment, compliance with professional standards, patient care decisions, and configuring the Services appropriately (including escalation paths, after-hours coverage, and emergency procedures). The Services are not a substitute for emergency medical services. Direct emergency situations to appropriate emergency channels (e.g., 911 in the U.S.).
5. Customer data and PHI
Customers retain rights in their content and patient data as set out in the customer agreement. You grant us a limited license to host, process, and transmit data solely to provide and improve the Services as permitted by contract and law. PHI handling is subject to HIPAA where applicable and the BAA between the parties.
6. Intellectual property
KareOps and its licensors own the Services, software, branding, documentation, and related IP. We grant customers a limited, non-exclusive, non-transferable right to use the Services during the subscription term as ordered. Feedback you provide may be used by us without obligation to you.
7. Fees and payment
Paid plans are described in order forms or pricing communications. Fees are due as stated. Late amounts may incur suspension. Taxes are additional unless stated otherwise. Refund and cancellation terms are described in our Refund Policy and your order form.
8. Free trials and demos
Trials and demos may be limited in duration, features, or support and may be modified or withdrawn. Trial data may be deleted after the trial ends unless converted to a paid plan.
9. Third-party services
Integrations (e.g., EHR, telephony, CRM) are subject to third-party terms. We are not responsible for third-party outages or policies outside our control.
10. Disclaimers
EXCEPT AS EXPRESSLY STATED IN A SIGNED AGREEMENT, THE SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, KAREOPS AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA. OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO KAREOPS FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US $100) IF NO FEES WERE PAID. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.
12. Indemnity
You will defend and indemnify KareOps against claims arising from your misuse of the Services, violation of law, or infringement of third-party rights, except to the extent caused by our willful misconduct.
13. Termination
You may stop using the website at any time. Subscription termination follows your order form or Refund Policy. We may terminate or suspend access for material breach, non-payment, or legal risk. Provisions that by nature should survive will survive termination.
14. Governing law
These Terms are governed by the laws of the State of Texas, excluding conflict-of-law rules, unless a signed customer agreement specifies otherwise. Courts in Dallas County, Texas, have exclusive jurisdiction for disputes under these website Terms, subject to mandatory consumer protections where they apply.
15. Changes
We may update these Terms by posting a revised version. Continued use of the website after changes constitutes acceptance of the updated Terms for website use. Material changes to paid Services will be handled as required by your customer agreement.
16. Contact
KareOps.AI
13155 Noel Road, Suite 900, Dallas, Texas 75240, United States
info@kareops.ai | 1-866-295-0451