Nancy
Nurse Triage & Guidance
Your clinical triage specialist. Nancy assesses patient symptoms, provides nurse guidance, and ensures patients receive the right level of care.
What Nancy Does
Symptom Assessment
Comprehensive symptom evaluation using clinical protocols to determine urgency and appropriate care level.
Nurse Guidance
Provides evidence-based care instructions and home treatment guidance when appropriate.
Emergency Escalation
Identifies emergencies and routes patients to appropriate care immediately.
Care Documentation
Documents all interactions and clinical decisions for continuity of care.
Symptom Assessment
Comprehensive symptom evaluation using clinical protocols to determine urgency and appropriate care level.
How Nancy Works
Patient Calls
Nancy answers with empathy and begins assessment
Symptom Triage
Uses clinical protocols to evaluate symptoms and urgency
Care Guidance
Provides appropriate instructions or escalates as needed
Follow-up
Documents encounter and schedules follow-up if needed
Evidence-Based Triage
Nancy uses validated clinical protocols to ensure accurate, consistent triage decisions.
Emergency
Immediate 911 dispatch
Urgent
Same-day care needed
Semi-Urgent
Care within 24-48 hours
Non-Urgent
Home care with monitoring
Meet the Rest of the Team
Ready to Meet Nancy?
See how Nancy can provide 24/7 nurse triage and reduce unnecessary ER visits.
Schedule a DemoCommon Questions About Nancy
Everything you need to know about your triage specialist
What triage protocols does Nancy follow?
Nancy uses Schmitt-Thompson protocols, the gold standard in telephone triage. She's also trained on Barton-Schmitt pediatric guidelines and can adapt to custom institutional protocols.
How does Nancy determine urgency levels?
Nancy assesses symptoms using validated algorithms, asks targeted questions, considers patient history, and assigns appropriate urgency levels from routine care to immediate emergency response.
Can Nancy handle pediatric triage?
Yes, Nancy is specially trained in pediatric assessment, using age-appropriate protocols, weight-based medication calculations, and parent-friendly communication for childhood illnesses and injuries.
How does Nancy document triage interactions?
Every interaction is fully documented with presenting symptoms, protocol used, questions asked, recommendations given, and disposition. All documentation flows directly to the EHR.
Does Nancy provide home care instructions?
Nancy provides evidence-based self-care guidance, red flag symptoms to monitor, when to seek care, and follow-up instructions, reducing unnecessary emergency visits by 30%.
How does Nancy handle high-acuity situations?
For emergencies, Nancy immediately advises calling 911, alerts on-call providers, documents critical information for continuity, and can stay on the line until help arrives.