Eva
After-Hours Calls & Follow-ups
Your tireless after-hours assistant. Eva ensures no patient call goes unanswered, qualifying leads and handling follow-ups around the clock.
Incoming Call
Eva is handling
Hi, thanks for calling Dr. Smith's office. I'm Eva, how can I help you today?
I need to schedule an appointment...
I'd be happy to help! I have openings tomorrow at 2 PM or Thursday at 10 AM. Which works better?
What Eva Can Do
Eva handles the full spectrum of after-hours patient communication
After-Hours Coverage
Never miss a patient call. Eva answers 24/7, capturing every opportunity even when your office is closed.
Intelligent Follow-ups
Automated follow-up calls to check on patients, confirm appointments, and gather feedback.
Emergency Triage
Identifies urgent situations and routes them appropriately while handling routine inquiries.
Lead Qualification
Qualifies new patient inquiries, gathering insurance and care needs before your team even arrives.
How Eva Works
Simple, automated workflow that handles calls end-to-end
Patient Calls
Eva answers instantly, any time of day or night
Needs Assessment
Gathers information about the patient and their care needs
Smart Routing
Urgent calls escalated, routine inquiries handled autonomously
Follow-up Scheduled
Books callbacks and syncs everything to your EHR
Meet the Rest of the Team
Eva works seamlessly with our other AI agents
Ready to Never Miss Another Call?
Join hundreds of practices using Eva to capture more leads and deliver better patient experiences
Common Questions About Eva
Everything you need to know about your after-hours specialist
How quickly can Eva start handling our after-hours calls?
Eva can be deployed within 24 hours. Once integrated with your phone system and EHR, Eva immediately begins handling after-hours calls, following your specific protocols and preferences.
What types of after-hours calls can Eva handle?
Eva manages urgent care inquiries, appointment requests, prescription refills, lab result questions, and emergency triage. She follows Schmitt-Thompson protocols and escalates critical cases to on-call providers immediately.
How does Eva integrate with our on-call schedule?
Eva syncs with your existing on-call rotation system and EHR. She knows which provider is on-call, their preferences for escalation, and automatically routes urgent matters while handling routine inquiries independently.
Can Eva handle multiple calls simultaneously?
Yes, Eva can handle unlimited concurrent calls. Whether you receive 10 or 100 calls at once, every patient gets immediate attention without wait times or busy signals.
How does Eva document after-hours interactions?
Every call is transcribed and documented directly in your EHR with detailed notes, patient concerns, actions taken, and any follow-up requirements. All documentation is available for review the next morning.
What happens if a patient needs immediate emergency care?
Eva recognizes emergency symptoms and immediately advises patients to call 911 or visit the ER. She simultaneously alerts the on-call provider and documents the interaction for continuity of care.
Can we customize Eva's responses and protocols?
Absolutely. Eva adapts to your practice's specific protocols, preferred pharmacies, hospital affiliations, and communication style. You can update her responses and workflows at any time through our dashboard.