This Refund Policy (also known as our Refund & Cancellation Policy) describes how billing, cancellations, and refunds work for KareOps.AI subscriptions and related services. Order forms, master service agreements, or other signed contracts control if they conflict with this page.
1. Subscriptions
KareOps typically bills on a monthly or annual subscription basis as stated in your plan or order form. Fees cover access to the platform, licensed AI agents, and included support levels for the subscription term.
2. Free trials
If you start a free trial, you will not be charged until the trial converts to a paid plan under the terms presented at signup or in your order form. Cancel before the trial ends to avoid charges. Trial features and duration may be limited.
3. Cancellation
- You may cancel a subscription by notifying your Customer Success Manager or emailing info@kareops.ai (or the billing contact on your invoice).
- Unless otherwise stated in your order form, cancellation takes effect at the end of the then-current paid billing period. You retain access through the paid period.
- Annual plans may have a defined commitment period; early termination fees may apply if specified in your agreement.
4. Refunds
4.1 General rule
Except as required by law or expressly stated in your order form, subscription fees are non-refundable once a billing period has started, including for partial months of non-use.
4.2 Service credits
If we experience a material, documented platform outage attributable to KareOps that breaches a contracted SLA, you may be eligible for service credits as defined in that SLA—not a cash refund—unless the SLA states otherwise.
4.3 Billing errors
If you believe you were charged in error, contact us within thirty (30) days of the charge at info@kareops.ai or 1-866-295-0451. Verified billing errors will be corrected by refund or credit.
4.4 Professional services
Implementation, custom development, or training fees are generally non-refundable after work has begun, unless your statement of work says otherwise.
5. Chargebacks
Please contact us before initiating a chargeback so we can resolve billing issues. Fraudulent or improper chargebacks may result in account suspension and recovery of fees and costs.
6. Price changes
We may change list prices for new orders. Existing customers are subject to the pricing in their active order form until renewal, when updated pricing may apply with notice as required by the agreement.
7. How to request help
Billing and cancellation: info@kareops.ai
Phone: 1-866-295-0451
Address: 13155 Noel Road, Suite 900, Dallas, Texas 75240, United States
8. Changes to this policy
We may update this policy from time to time. The "Last updated" date will reflect changes. Material changes for existing paid customers will be handled consistently with your customer agreement.