Rose
On-Call Nurse Referral & Provider Transfer
Your dedicated after-hours nurse line. Rose verifies nurse callers, captures callback numbers, and instantly connects them to the on-call provider — no patient data collection, no delays.
CAPABILITIES
What Rose Does
Nurse Verification & Routing
Confirms the caller is a nurse with natural conversation flow. Non-nurse callers are politely redirected to the main clinic line — keeping the on-call line clear.
Instant Provider Transfer
Connects nurses directly to the on-call provider without delay or complicated menus.
Smart Callback Number Management
Retrieves the nurse's phone from caller ID, reads it back for confirmation, and captures corrections — ensuring reliable callback if the call drops.
Voicemail Fallback
If the on-call provider is unavailable, Rose guides the nurse to leave a detailed voicemail with patient info and callback number — no call goes unanswered.
Workflow
How Rose handles nurse-to-provider connections
Nurse Calls In
Rose greets & confirms nurse identity
Callback Confirmation
Retrieves/confirms callback number from caller ID
Provider Transfer
Transfers to on-call provider (e.g., Dr. Benjamin)
Fallback Option
If unavailable → Voicemail with patient details
Seamless Integration
Rose works with your existing on-call systems and protocols. No patient data is collected or stored — just instant, secure connections between nurses and providers.
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